Lost all progress - "Nickname has been taken"

Discussion in 'SUPPORT & SUGGESTIONS' started by tylermw, Mar 19, 2016.

  1. tylermw

    tylermw New Member

    Hi all, tylerm-w on the leaderboard here. Well, I was tylerm-w, but something happened and the "enter your nickname" screen constantly came up and wouldn't let me play multiplayer. I tried restarting the app, my device, signing in and out of game center, but nothing made it go away. Finally I just entered an alternate name (see image below) and the worst thing that could possibly have happened happened (my online account reset itself) . I don't know if anyone can fix this, but there's no way I'm going to keep playing the game after losing so much progress. At least I managed to hit #2 :)

    Attached Files:

  2. Vicvic91

    Vicvic91 Administrator Staff Member Frogmind

    Hey @tylermw !

    I apologize for the issue.
    Can you give us more details about your device :
    . What's your device model ?
    . What's your OS version ?

    Also, do you login with your Facebook account ?

    Best regards,
    Victor-Manuel Godoy
  3. tylermw

    tylermw New Member

    iOS 9.2.1
    IPhone 6S

    I did not log in with my Facebook account

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